Venue Health & Safety Guidelines

The health and safety of our fans, athletes, and team members is our number one priority. We have worked closely with provincial and local health officials to responsibly and thoughtfully implement new safety protocols to provide you with a safe and enjoyable experience.

Here’s what to expect when you visit. Keep an eye on this page and our social media channels (@TorontoArrows) as guidelines are subject to change.

COVID-19 Mandatory Patron Self Screening

All guests must self-screen before entering the premises. All fans must complete a self-screening assessment prior to entering York Lions Stadium that has been developed in accordance with recommendations and instructions issued by the Office of the Chief Medical Officer of Health and mandated from Toronto Public Health.

CLICK HERE to complete the self-assessment.

Enhanced Cleaning Procedures

Enhanced protocols have been instituted throughout the entire venue. All high-touch areas, including seats, handrails, concessions stands, washrooms, and merchandise stands, will be regularly disinfected.

Additional sanitizer kiosks/stands will be readily available in high-touch areas throughout the venue.

Physical Distancing

Please maintain a physical distance of six feet (two metres) when possible, including in queues inside and outside of the venue.

Cashless Venue

York Lions Stadium is a fully cash-free venue that only accepts debit and credit cards, including major contactless and mobile payment methods, for a safe and speedy check out.

Mobile Ticketing

All tickets for Toronto Arrows events will be delivered digitally and will be scanned from fans’ mobile devices at the venue to maintain a contactless fan experience.

Bag Policy

Small personal bags, including purses, fanny packs or belt bags or smaller will be permitted into the venue upon visual inspection. Larger bags, including backpacks, will not be permitted.

Clear bags are strongly encouraged for expedited entry to the venue.

Important Items to Know Before You Arrive

Food & Beverage: Concessions will be 100% cashless. Purchases will be made using tap with VISA, MasterCard and Debit.

Concourse Movement: Fans will be encouraged to remain in their designated section throughout the game, unless using the washroom, purchasing concessions, or visiting the fan zone.

Elevator Access: Access to public elevators will be reserved for accessibility needs only. Caregivers or fans attending the game with the person will also be permitted to use the elevator.

Exiting the Stadium: Fans will be directed to four exits. When exiting seats for concessions or washrooms, or following the game, fans will be instructed to wait for aisles to clear and follow the instructions provided by ushers to avoid congestion and maintain physical distancing.

No In & Out Privileges: Upon entry into York Lions Stadium, fans will be asked to immediately head to their seats unless they are requiring use of the washrooms. Fans will be encouraged to avoid standing in groups on the concourse. No in and out privileges will be granted.

Sanitizer Stations: There will be sanitizer stations throughout the facility in areas that do not already have a hand sanitizer unit installed (specifically upon gate entry), making hand sanitizer readily available throughout the entire venue.

First Aid: If fans in the stadium begin to feel ill, they should find help immediately. York Lions Stadium’s on-site medical team will be fully prepared to help and will have personal protective equipment. First aid will be available on the south side of the venue.

Cleaning & Disinfecting Protocols: To reduce the risk of transmission, additional sanitizer kiosks/stands will be installed throughout York Lions Stadium. Staff will regularly clean all high-touch surfaces with antibacterial spray and wipes.

York University Campus: At this time, fans are not permitted entry into any other buildings on the campus of York University.

Protect, Detect & Training: If you think you might have come into contact with someone who is COVID-positive or you feel unwell and demonstrate symptoms of COVID-19, self-isolate and get tested. If we can detect the presence of the virus, it can help us and local health authorities fight the pandemic.

Please also review our Fan Code of Conduct and our list of Prohibited and Restricted Items.

Thank you for doing your part by following all our new health and safety procedures. Let’s continue to keep each other healthy as we navigate through this reopening process as responsibly as we can.

Any ticket purchaser or person that receives transferred tickets or person that gets scanned in on behalf of someone else agrees to the following:

Due to present circumstances surrounding COVID-19, the event status is subject to change. In the event of cancellation, you will receive a full refund; we’re working with event organizers to ensure you have options in the event of postponement or rescheduling. In an effort to enable a safer live experience for all, we’re also facilitating event organizers’ to set up some new safety initiatives which you will need to accept and adopt in order to attend the event. Event Providers, York Lions Stadium, and AXS Ticketing do not assume liability; the ticket holder will assume all risks involved. By attending any Toronto Arrows events, you agree to assume full liability for any risks incurred before, during and after the event and agree to the current Terms of Use.

Any person entering the premises waives all civil liability against this premises owner and operator for any injuries caused by the inherent risk associated with contracting COVID-19 at public gatherings, except for gross negligence, willful and wanton misconduct, reckless infliction of harm, or intentional infliction of harm, by the individual or entity of the premises.

By accepting these terms, you acknowledge that you do not have COVID-19 symptoms or have not been exposed to someone with the virus within the past 14 days prior to the date of any match you wish to attend. If you have been exposed to the virus you agree not to come to the event.